Frequent questions

Rivoli Boutique Hotel is located in the historic centre of Florence, at Via della Scala 33, in the Santa Maria Novella district. This central location makes it easy to explore Florence’s main attractions on foot and provides convenient access to Firenze Fiera and Palazzo dei Congressi.

Yes. The hotel is just a 4-minute walk from Florence Santa Maria Novella Station (SMN).

Thanks to its proximity to the main train station, Rivoli Boutique Hotel is an ideal choice for guests arriving by train or planning day trips to other Tuscan cities such as Pisa, Siena, and Lucca.

Florence Cathedral, officially known as the Cathedral of Santa Maria del Fiore (Duomo di Firenze), is about a 10-minute walk from the hotel.

The central location also allows you to easily reach the Florence Baptistery and Giotto’s Bell Tower, all within comfortable walking distance.

From Rivoli Boutique Hotel you can reach:

• Uffizi Gallery

• Ponte Vecchio

in approximately 13–15 minutes on foot, walking through Florence’s historic centre.

From Rivoli Boutique Hotel, you can easily walk to:

• Basilica of Santa Maria Novella (2 minutes)

• Officina Profumo-Farmaceutica di Santa Maria Novella (directly opposite the hotel entrance)

• Via de’ Tornabuoni (7 minutes)

• Mercato Centrale di San Lorenzo (11 minutes)

• Basilica of Santa Croce (20 minutes)

The hotel’s prime location allows you to explore Florence entirely on foot, without the need for public transportation.

Yes. Rivoli Boutique Hotel is about a 10-minute walk from Fortezza da Basso, Florence’s main exhibition and congress center.

Its proximity to Firenze Fiera and the Palazzo dei Congressi makes the hotel especially suitable for:

• Business travelers

• International trade fair and event attendees

• Conferences and professional meetings

The central location allows guests to easily combine business stays with sightseeing in Florence.

Yes. The Santa Maria Novella district is one of the most central and lively areas in Florence.

With the presence of Santa Maria Novella Basilica, the main train station, and numerous hotels, the area is:

• Vibrant and well lit

• Surrounded by restaurants, shops, and services

• Popular with both tourists and locals

As in any major tourist city, standard precautions are always recommended. However, the neighborhood is considered a strategic and convenient area for visiting Florence on foot.

Yes. The Rivoli Boutique Hotel is located in the historic center of Florence, within the Limited Traffic Zone (ZTL).
Hotel guests are authorized to access the ZTL in order to reach the property by car.
Upon arrival, it will be necessary to provide the license plate number and, when collecting the vehicle, the affiliated garage staff will register the plate on the City of Florence website to avoid future fines.

To reach the Rivoli Boutique Hotel by car, it is important to:

1. Follow the directions provided by the hotel (avoiding alternative routes suggested by GPS).
2. Enter through the correct electronic gate.
3. Immediately communicate the license plate number to the reception upon arrival, which will forward it to the garage staff responsible for vehicle collection and registration.
This ensures proper authorization and avoids penalties.

Yes. The hotel collaborates with a nearby affiliated garage offering valet parking service.
Upon arrival, you can leave your car in front of the entrance; the garage staff will take care of collecting the vehicle.
Spaces are limited, so advance booking is recommended. It is necessary to provide the license plate number and arrival time.

Yes. Guests may briefly stop in front of the hotel entrance to unload luggage before the car is taken to the garage by valet service.

Yes. The affiliated garage offers electric vehicle charging stations (EV charging).

Charging details and rates are provided at the time of parking reservation.

No, the Florence ZTL is not active 24/7, but operating hours may vary depending on the season and special extensions.

In general:

• The ZTL is active on weekdays during daytime and evening hours.

• On weekends, nighttime extensions may apply.

• Some central areas (such as pedestrian zones and reserved lanes) are always active.

Because schedules may change, we strongly recommend checking official ZTL hours before arrival or following the directions provided directly by the hotel.

Guests of Rivoli Boutique Hotel are allowed to access the ZTL to reach the property, as long as the license plate is communicated to reception upon arrival.

It depends on your travel plans.

Arriving by train
Reaching Florence via Santa Maria Novella Train Station (SMN) is often the most convenient option.
The hotel is just a 4-minute walk from the station, with no need to enter the ZTL or arrange parking.

Arriving by car
Driving is a good option if you plan to continue your trip through Tuscany or prefer greater flexibility.
However, you should consider ZTL access regulations and booking the affiliated garage in advance.

Rivoli Boutique Hotel is located just steps from Florence Santa Maria Novella Train Station (SMN).

You can reach the hotel:

• On foot in approximately 4–5 minutes

• By taxi with a very short ride

Exit the station and head toward Via Santa Caterina da Siena, then turn onto Via della Scala. The hotel is located at number 33.

Thanks to its central location near SMN Station, public transportation is not necessary.

ivoli Boutique Hotel is approximately 7 km from Florence Airport (FLR – Amerigo Vespucci / Peretola).

You have several options:

Private Transfer (NCC with driver)

The most comfortable and personalized solution.
The hotel concierge can arrange a tailored transfer service (car or van), which should be booked a few days in advance.

Taxi

Average travel time: 20–30 minutes, depending on traffic.
The airport-to-city center route usually has a fixed fare, which may vary based on time of day and holidays.

Tram Line T2

The fastest and most sustainable option:

• Take Tram Line T2 from “Peretola Aeroporto”

• Get off at “Alamanni – Stazione S.M.N.”

• Travel time: approximately 20 minutes

From Santa Maria Novella Station, the hotel is a 4–5 minute walk.
This option is especially recommended for travelers with light luggage.

Pisa International Airport (Galileo Galilei) is about 80 km from Florence.

Main options include:

Private transfer or taxi

Travel time: approximately 90 minutes, depending on traffic.
The concierge can organize this service upon request.

Train

• Take the Pisa Mover to Pisa Centrale train station

• Board a direct train to Florence

• Arrive at Florence Santa Maria Novella Station (SMN)

• Walk 4–5 minutes to the hotel

This is the most practical option for travelers without a car.

Rental car

Recommended for guests planning to explore Tuscany independently during their stay.

Yes. The Rivoli Boutique Hotel concierge can organize customized private transfers:

• To and from airports

• To and from train stations

• Private tours in Tuscany

• Transfers to your next destination

To arrange the service, please provide:

• Number of passengers

• Number of pieces of luggage

• Arrival or departure time

Advance booking is strongly recommended.

Yes. The reception team is available at any time to book taxis for:

• Transportation within Florence

• Transfers to train stations or airports

• Rides to restaurants or events

Taxi service can be arranged upon request throughout the day.

It depends on your travel plans.

Florence Airport (FLR – Peretola) is the most convenient option. It is located just a few kilometers from the city center, allowing you to reach the hotel in about 20–30 minutes. It is ideal for short stays, business trips, and evening arrivals.

Pisa International Airport (PSA) is about 80 km from Florence. Transfers take approximately 1 hour and 30 minutes by car or just over 1 hour by train. It can be a convenient alternative if flights to Florence are unavailable or more expensive.

In summary: if you are staying only in Florence, flying into Florence Airport is generally more practical. Pisa can be a valid alternative depending on flight availability and fares.

Yes. Booking directly through the official website of Rivoli Boutique Hotel Florence guarantees:

• The best available rates

• More favorable conditions compared to online travel agencies (OTAs)

• Direct communication with the hotel

• Greater flexibility in managing your reservation

Direct booking also allows you to personalize your stay with specific requests and tailored services.

Flexible rate:
Allows free cancellation within the terms indicated in your booking confirmation.

Non-refundable rate:
Requires full prepayment and does not allow cancellations or modifications.

The best option depends on the level of flexibility you prefer and the specific conditions available at the time of booking.

Yes. A credit card is generally required to guarantee your reservation at Rivoli Boutique Hotel Florence.

Policies may vary depending on the selected rate (flexible or non-refundable).
All credit card details are processed in full compliance with secure payment regulations.

The charge depends on the selected rate:

• Flexible rate: The amount is usually charged at the hotel or according to the conditions specified in the booking confirmation.

• Non-refundable rate: The amount is charged at the time of booking or shortly after confirmation.

All payment details and deadlines are clearly stated before final confirmation of the reservation.

Yes, modifications are possible depending on the rate selected.

• Flexible rates allow changes within the permitted cancellation period.

• Non-refundable rates do not allow modifications or cancellations.

For any changes, it is recommended to contact the hotel directly. When booking through the official Rivoli Boutique Hotel website, managing modifications is simpler and more direct.

• Check-in: from 2:00 PM

• Check-out: by 12:00 PM (noon)

Complimentary luggage storage is available both before room assignment and after departure.

Yes. Early check-in and late check-out are available upon request and subject to availability.

Late check-out supplements:

• Until 1:00 PM → €30

• Until 3:00 PM → €50

• Until 6:00 PM → €80

After check-out, guests may leave their luggage at reception free of charge.

Yes. Reception is open 24/7, 7 days a week.

Languages spoken: English, Spanish, French, Russian

Yes. Complimentary luggage storage is available both before check-in and after check-out.

Rivoli Boutique Hotel Florence offers a variety of room categories designed to suit every type of stay in the historic center of Florence:

• Double and twin rooms

• Deluxe rooms

• Family rooms

• Suites

• Rooms with private balcony

Some rooms overlook the hotel’s ancient Franciscan cloister, a distinctive architectural feature that creates a peaceful and private atmosphere in the heart of Florence.

Each room combines elegance, modern comfort, and the unique charm of a historic 14th-century building.

Yes. All rooms at Rivoli Boutique Hotel Florence include:

• Air conditioning

• Minibar

• In-room safe

• Tea and coffee making facilities

Every detail is designed to ensure a comfortable and relaxing stay.

Yes. Rivoli Boutique Hotel offers several family-friendly solutions:

• Triple rooms

• Quadruple rooms

• Family Deluxe Suites for up to 5 guests

The layouts are designed to provide comfort, privacy, and functionality for families traveling with children or small groups.

Yes. Guests may request:

• Quieter rooms

• Rooms with private balcony

• Suites

Many rooms overlook the internal cloister or the former convent garden, offering a particularly tranquil atmosphere compared to the surrounding historic city center.

All special requests are subject to availability at the time of booking.

Rivoli Boutique Hotel is located in a historic 14th-century building, originally a Franciscan convent, featuring solid architecture and rooms largely facing the inner cloister.

This setting generally ensures a quiet and peaceful atmosphere despite being in Florence’s city center.

Many rooms overlook the cloister or internal garden, away from street traffic. For specific needs, guests may request an especially quiet room when booking, subject to availability.

Rivoli Boutique Hotel does not offer rooms with direct views of Florence Cathedral (Santa Maria del Fiore).

The hotel is located in the Santa Maria Novella district, approximately a 10-minute walk from the Duomo.

The hotel’s distinctive value lies not in panoramic views, but in the exclusive and intimate atmosphere of its historic inner cloister, offering a more private and refined experience compared to hotels located directly along the busiest tourist routes.

Yes. Rivoli Boutique Hotel is particularly well suited for couples seeking a romantic stay in the historic center of Florence.

The intimate atmosphere of the former convent, the internal cloister, the garden, and select rooms with private balconies create a refined and private setting ideal for:

• Romantic weekends

• Anniversaries

• Marriage proposals

• Couples’ getaways

The central location also allows you to walk to iconic landmarks such as Ponte Vecchio and the Uffizi Gallery, making the experience even more memorable and enchanting.

Yes. Breakfast is generally included in your reservation, except for special promotions or selected rate plans.

Breakfast is served daily from 7:00 AM to 10:30 AM in the hotel’s internal restaurant, in an elegant and relaxing setting in the heart of Florence’s historic center.

Yes. Rivoli Boutique Hotel offers:

• Gluten-free options

• Vegetarian and vegan selections

• Alternatives tailored to specific dietary requirements

To ensure the best possible service, guests are kindly asked to inform the hotel of any allergies or dietary preferences at the time of booking or upon arrival.

Yes.

In-room breakfast:
Available upon request for an additional charge, ideal for guests seeking extra privacy and comfort.

Outdoor breakfast:
During the warmer months, guests can enjoy breakfast in the charming Giardino dei Nespoli, the hotel’s private internal garden, offering a peaceful green oasis in the center of Florence.

Breakfast at Rivoli Boutique Hotel Florence is generally served as a buffet, featuring a wide selection of sweet and savory items.

Guests can choose from fresh products, hot beverages prepared to order, and various options suitable for specific dietary needs, including gluten-free and vegetarian choices.

Yes. Rivoli Boutique Hotel Florence features Benedicta Restaurant, an elegant on-site restaurant offering a refined dining experience in an intimate and carefully designed setting.

During the warmer months, guests can reserve a table in the charming Giardino dei Nespoli, the hotel’s private internal garden, making the experience even more exclusive in the heart of Florence’s historic center.

Benedicta Restaurant serves contemporary Tuscan and Italian cuisine, inspired by traditional Florentine recipes and reinterpreted with creativity, technique, and attention to presentation.

The culinary experience is complemented by a carefully curated wine cellar, featuring a refined selection of Tuscan and Italian wines designed to enhance every dish.

Yes. Rivoli Boutique Hotel offers room service, including:

• Customizable breakfast upon request

• Dinner with a dedicated chef-selected menu

• Light dishes and snacks available throughout the day

Room service ensures comfort and discretion, ideal for guests seeking a more private dining experience.

Yes. During the spring and summer season, guests can dine in the Giardino dei Nespoli, a peaceful green courtyard in the heart of Florence’s historic center.

The quiet atmosphere of the former cloister and the evening ambiance make it especially charming, perfect for a romantic dinner or special occasion.

Yes. Benedicta Restaurant at Rivoli Boutique Hotel Florence is open to external guests as well as hotel residents.

It is possible to book a table for lunch or dinner and enjoy a fine dining experience in Florence’s city center, including the enchanting garden setting during the warmer months.

Reservations are strongly recommended, especially during high season and on weekends.

To book a table, guests can contact Rivoli Boutique Hotel or Benedicta Restaurant directly.

Yes. Rivoli Boutique Hotel Florence features a private spa in the heart of Florence’s historic center, designed to offer an intimate and exclusive wellness experience.

The spa is reserved for exclusive use, making it ideal for couples or small groups of family and friends seeking a refined and private relaxation experience in central Florence.

The wellness area includes:

• Sauna

• Turkish bath (steam room)

• Emotional waterfall shower

The outdoor hot tub (jacuzzi) is located in the hotel’s internal garden, offering a relaxing experience surrounded by the quiet atmosphere of the historic cloister in the center of Florence.

Professional massages and wellness treatments are also available upon reservation.

Yes. Guests can book personalized massages and wellness treatments, including couples’ experiences.

Advance booking is recommended to check availability and preferred time slots.

The spa is open daily from 9:30 AM to 9:30 PM.

Access is by reservation only through the concierge and is granted for exclusive private use for 50 minutes.

The cost is €100 per reservation, regardless of the number of guests (within the maximum capacity allowed).

Yes. The spa at Rivoli Boutique Hotel Florence is available for exclusive private use, by reservation only.

During your reserved time slot, the wellness area is dedicated entirely to you and your partner or small group.

The experience is designed to guarantee:

• Maximum privacy

• An intimate and relaxing atmosphere

• Comfort and tranquility in the heart of Florence

It is an ideal solution for those looking for a private spa in Florence city center, perfect for romantic moments or special occasions.

The spa is primarily reserved for guests staying at Rivoli Boutique Hotel.

For requests from external guests, it is recommended to contact the concierge directly to verify availability and access conditions.

Spa access is always subject to reservation and availability within the designated time slots.

Yes. Rivoli Boutique Hotel Florence is a great choice for families who wish to stay in the historic center of Florence.

The hotel offers spacious rooms and family-friendly solutions designed to ensure comfort and functionality when traveling with children.

Its central location also allows families to easily walk to Florence’s main attractions without the need for public transportation.

Yes.

• Baby cribs are available for children up to 3 years old.

• For older children, the hotel offers triple rooms and Family Suites accommodating up to 4 or 5 guests.

It is recommended to inform the hotel about children at the time of booking to ensure the most suitable room arrangement.

Yes. The breakfast buffet includes options suitable for younger guests.

High chairs are always available both in the breakfast room and in the hotel’s internal restaurant.

Children up to 3 years old stay free of charge when sharing the room with their parents and using a crib.

For older children, standard rates apply according to the selected room type (triple room or family room/suite).

Yes. Guests may request rooms next to each other or on the same floor, subject to availability.

Rivoli Boutique Hotel offers several room combinations suitable for families traveling together who prefer greater comfort and proximity.

Yes. Rivoli Boutique Hotel Florence has an elevator, allowing guests to comfortably access all floors of the property.

Yes. Rivoli Boutique Hotel Florence is especially suited for couples seeking a romantic stay in the historic center of Florence.

Some rooms overlook the ancient inner cloister or the private garden, creating an intimate and secluded atmosphere in the heart of the city.

Upon request, our staff can arrange special in-room setups to make your stay even more memorable.

Ideal for:

• Romantic weekends in Florence

• Anniversaries

• Marriage proposals

• Special occasions

Yes. Benedicta Restaurant, the hotel’s on-site restaurant, is a perfect choice for a romantic dinner in central Florence.

During the warmer months, guests can dine in the charming Giardino dei Nespoli, an intimate and atmospheric garden setting.

For anniversaries, birthdays, or marriage proposals, we can arrange:

• Reserved tables

• Personalized decorations

• Tailored solutions upon request

Our team is available to help organize every detail for a truly special evening.

Yes. Rivoli Boutique Hotel offers several romantic add-ons and packages, including:

• Champagne or Prosecco served in the room

• Floral arrangements

• Personalized decorations

Updated romantic offers are available in the special offers section of the official website.
For customized requests, guests are welcome to contact the hotel directly.

Yes. Late check-out is available upon request and subject to availability.

Supplements apply as follows:

• Until 1:00 PM → €30

• Until 3:00 PM → €50

• Until 6:00 PM → €80

A perfect option for couples who wish to enjoy their final hours in Florence at a relaxed pace or indulge in one last special moment together.

Yes. Rivoli Boutique Hotel Florence is a pet-friendly hotel in the historic center of Florence and welcomes domestic animals.

An additional fee of €12.00 per night, per pet applies.

Guests are kindly asked to inform the hotel about their pet at the time of booking, so availability can be confirmed and arrangements properly organized for a comfortable stay.

Yes. Rivoli Boutique Hotel welcomes small dogs and, in general, pets of various sizes.

Guests are required to communicate in advance:

• Number of pets

• Type of animal

• Any specific needs

This allows the staff to provide complete information and confirm the appropriate stay conditions.

Yes. Pets are allowed in the common areas of Rivoli Boutique Hotel.

Guests are kindly requested to:

• Keep pets on a leash or in a carrier at all times

• Ensure respect and comfort for other guests

• Pay attention while using shared spaces

The hotel aims to guarantee a pleasant stay for both pet owners and all other guests.

Rivoli Boutique Hotel Florence accepts the main international payment methods:

• Visa

• Mastercard

• American Express

• UnionPay

Both credit cards and enabled debit cards are accepted.

Yes. A credit card is required to guarantee your reservation at the time of booking.

Payment conditions may vary depending on the selected rate (flexible or non-refundable).

The cancellation policy depends on the rate selected:

• Non-refundable rates: do not allow modifications or cancellations.

• Flexible rates: allow free cancellation within the deadline stated in the booking confirmation.

Full details are always clearly displayed before final confirmation of the reservation.

No. In Florence, the city tax is generally not included in the room rate and must be paid at the hotel.

For 4-star hotels, the municipal rate is currently €7.00 per person, per night, applicable for up to a maximum of 7 consecutive nights (subject to exemptions established by local regulations).

Yes. Smoking is strictly prohibited in all indoor areas of the hotel, in order to protect guests’ comfort and well-being.

Smoking is permitted only in outdoor areas, such as the garden and the historic cloister.

Yes. Rivoli Boutique Hotel offers dedicated concierge assistance through the reception team.

The staff can assist with:

• Museum and exhibition reservations

• Restaurant bookings

• Guided tours

• Experiences in Tuscany

• Private transfers and tailored services

Yes. Rivoli Boutique Hotel participates in an environmental sustainability program and has obtained ESG certification (DCA ESG).

Further details are available in the dedicated sustainability section of the official website.

Yes. Rivoli Boutique Hotel features an internal bar, ideal for:

• Coffee during the day

• Aperitifs

• Evening drinks

A welcoming space where guests can relax without leaving the hotel.

The bar at Rivoli Boutique Hotel is open daily from 10:30 AM to 12:00 AM (midnight).

Yes. Rivoli Boutique Hotel Florence offers rooms designed for guests with reduced mobility.

As the hotel is located in a historic building in the center of Florence, some areas maintain original architectural features. For this reason, guests are encouraged to communicate any specific accessibility needs at the time of booking to ensure the most suitable accommodation.